Get Started

Frequently Asked Questions

Customer Support Questions

Customer Support Answers

  • What do I do if I have questions?
  • We provide you with a variety of tools to answer your questions. There is a Financial Institution Product Guide that we provide to you when you sign up. You have access to online resources on our bank / credit union support website. We provide telephone support to all our financial institution clients.
  • Do you provide support for cardholders or does the bank support them?
  • We provide cardholder support. Cardholders create an online card account where they can check their available balance, review transaction history, set up text & email alerts, use online bill pay and print card account statements. We provide 24/7 800# telephone support in both English and Spanish.
  • Some of our customers speak Spanish. Can they get support?
  • Yes. The online cardholder website can be viewed in both English and Spanish. The 800# support is both English and Spanish.
  • Is there a support website?
  • Yes. There are two support websites, one site for community banks and credit unions and another site for cardholders.
  • Is there 800# support?
  • Yes. Cardholders have 24/7 800# telephone support available in both English and Spanish. The 800# is listed on the back of their card.
  • What do I do if a business customer has a need that I'm not sure how to address?
  • Call the Convenient Cards support team. Prepaid cards are flexible products that have been applied to a large variety of applications. We are always eager to discuss the needs of your clients to see if one of our card programs can help.